Frequently Asked Questions

Do you ship internationally?

Yes, we do! We offer international shipping via DHL Express, ensuring fast and reliable delivery to most destinations worldwide. You will receive a tracking number once your order has been shipped. You can use this number to track your package online. All international orders are final sale and cannot be returned.

What payment methods do you accept?

We accept Visa, Mastercard and PayPal. All payments are securely processed through our checkout system.

My product arrived damaged! What should I do?

We’re really sorry to hear that your product arrived damaged! Rest assured, we’ll make it right. Please follow these steps so we can assist you as quickly as possible: 1. Snap clear pictures of the damage, including the packaging and the product itself. This helps us assess the issue more effectively. 2. Reach out to our customer support team immediately at [email protected]. Be sure to include your order number, a description of the damage, and the photos you took. 3. Once we receive your information, we'll work with you to resolve the issue—whether that's issuing a replacement, processing a refund, or another solution.

Do you make custom orders?

Yes, we love creating custom orders! If you are looking for something specific, please reach out to us at [email protected], and we’ll get back to you as soon as possible. We’re happy to bring your vision to life.

Can I purchase a Lebanese product that's not available on your website?

Yes, you can! If the product you're looking for isn't listed on our website, just reach out to us at [email protected]. We'll be happy to source it for you and arrange for it to be shipped.

Do you offer wholesale?

Yes, we do! Please email us at [email protected] for more information on pricing and terms.

Can I collaborate with you ?

Absolutely! We are always open to collaboration opportunities. Please feel free to reach out to us with your ideas, and we'd love to explore how we can work together!